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iPad’s battery replacement experiences/advice [DON’T DO IT]

edited April 23 in Hardware

Because my Pro 10.5’s battery started having issues such as short life as well as discharging a lot when not in use I’ve decided to get the battery replaced.

I’ve been on the case with Apple that promises reasonably priced service (£100) when the original battery goes below 80%. Well, mine was apparently only 92 at first but about a year later when coconut battery as well as imaizing gave me a reading of 73% I went to Apple to check only to be told it is still 91%!!

At that point, seriously frustrated with Apple I decided to take the matter in my own hands and for that same price I sent it to Timpsons which is a famed key cutting and shoe repair company here in the uk. Seeing it as a big and (hopefully) reliable brand I had certain expectations in regards to the quality of the workmanship as well as parts used.

A few days after I received the ipad back. At first glance I could see they hurried the job as there was glue sticking out around the edges. Then I discovered a light bleed along the edge where the home button is. The battery doesn’t hold as much as the original but that was to be expected.

Now, a month and a half after the repair my screen is occasionally unresponsive so I decided to get in touch with them. I know I should have complained to them before but I was ok to live with the glue and the screen bleed but screen unresponsiveness took it to another level.

So now I’m waiting to hear from them

TBC…



Comments

  • edited December 2023

    @cramdog
    I started this for venting and advice. 🫣😂

  • My feeling is that they gave the job to an apprentice who broke the screen while taking it off and they replaced it with an aftermarket screen. What really gets me is that they didn’t even clean the excess glue to conceal the shit job.

  • Do you have any recourse to complain about the service or demand compensation? That’s such a shitty job, and they shouldn’t get away with leaving it like that.

  • @michael_m said:
    Do you have any recourse to complain about the service or demand compensation? That’s such a shitty job, and they shouldn’t get away with leaving it like that.

    Timpson is a nationwide company with some heritage in the uk so I hope I get at least something. These things are hard to prove though. I doubt they’ll buy me a new iPad and swapping this screen for another aftermarket one isn’t going to change anything. I’m not feeling positive.

  • @supadom said:

    @michael_m said:
    Do you have any recourse to complain about the service or demand compensation? That’s such a shitty job, and they shouldn’t get away with leaving it like that.

    Timpson is a nationwide company with some heritage in the uk so I hope I get at least something. These things are hard to prove though. I doubt they’ll buy me a new iPad and swapping this screen for another aftermarket one isn’t going to change anything. I’m not feeling positive.

    I fully agree with this. They are recognised, and not short of pocket.

    This I understand is a delicate matter…

    I know this because I had similar issues taking mine to a phone shop.
    Tim-sons… are they known for taking screens apart though? I didn’t know they did that..

    Completely understand you wanting to save money…

    I don’t care how many ppl casually bleet ‘oh just take it to Apple for best chances’…
    -it is invariably over-priced. I think the only thing we could say to counter that would be to say that at least if you DO let Apple handle it, they’ve got deep enough pockets to cover it if they f up.

    To be honest… I think everyone should take utmost care with high value items.—or any item actually!

    everybody knows these are not cheap.

    My iPad Pro 12.9 came back with 5 deep scratches on the paperlike matte covering.
    Those are worth £30
    But after the pad being away for over 2monthd (poor comms on their part) I was just relieved to have it back (main problem was ‘not charging, not accepting usb-c devices’)

    -at the time, I didn’t pipe up about it, well, I did a little bit, but was trying to keep a civil relationship with them.

    —besides all that, they’d replaced the usb charging IC ( grabbed from an old MacBook mobo) - a questionable decision IMO anyway.. so.. they did get it charging… (great), but still no usb support.

    Got it home, plugged usb-c Apple charger in, only charges one way up! Again, pretty suspect. 🤨🧐

    My guys are honouring their 1yr guarantee, which at £185, I am certainly glad for..

    Still waiting on them getting a brand new usb-c part in stock to finish the job.
    I sincerely hope you get some recourse on yours mate.

    -I can only imagine the state of my screen had I not had a matte protector on it.
    —even with that, I’m gonna have to buy another for £30…

    I basically believe this RightToRepair initiative they’re FINALLY putting in place will be a good thing.
    For gods sake Apple let go of the reigns a bit.

    You’re billionaires.

  • I got my local mobile/tech guy to change the battery on an Air2- which is a bit tricky with the laminated screen etc. Done a great job. Battery life is great still, no evidence of entry. As good as new.

  • edited December 2023

    @supadom
    Thanks so much for sharing your experience. Your willingness to deal with the problem is positive and very good in my opinion.
    On the other hand, unlike you, I had no desire to solve my iPadPro 10.5 problem that arose after the battery replacement and gave up immediately. Since I didn't have the energy at the time.
    So, people who read my post should consider my behavior as a bad example.

    (My post contains some guesses/speculation on my part and I’m not sure if they are accurate).

    *
    My experience
    I previously ordered a battery replacement for my iPadPro 10.5 at Apple store. (I think it was late last year or early this year, but my memory is hazy).
    In my case, the entire iPad shell/casing(?) was replaced.
    After the iPad was returned, it turned out to have the following problems.

    In the upper two-thirds of the iPad screen on portrait mode, the drag operation after tap-and-hold is automatically disabled.
    In this case, the problem occurs during the following drag operations.

    • Selecting multiple files and moving them to a folder.
    • Rearranging the order of tabs in the Safari browser.
    • Swapping the position or order of modules in a music application. For example, MixBox, BYOD, miRack, Drambo, etc.

    (It's like being forced to use a broken mouse all the time).

    *
    What happens
    Example: you want to select multiple files and move them to a folder (drag and drop)

    • If you tap and hold a file and drag a certain distance, the iPad judges that the hold/drag operation is released. In this case, the drag operation is automatically/forcefully canceled.

    I take the liberty of calling this phenomenon, "flickering" of the tap-and-hold response/state.

    *
    What is "flickering" of the tap-and-hold response/state
    After replacing the battery in my iPad, I happened to notice that when I used an app(*a), the response/state flickered when the upper two-thirds of the iPad screen on portrait mode was tapped and held.
    When any part of the "row" was tapped on that app screen, the entire row was highlighted.
    At this time, when the tap-and-hold operation was performed in the upper two-thirds of the iPad screen on portrait mode, the entire highlighted row flickered. This flickering was unusual.
    On the other hand, the flickering did not occur when the row at the bottom of the screen was tapped and held.

    (*a) I don't remember the name of the app, its feature, or its original purpose. I guess it was a music related app or a file management app or something. I guess I already deleted it.

    *
    My choice/response at the time
    For me, the "flickering" that automatically/forcefully cancels the drag operation was annoying, but I couldn't be bothered to explain it to Apple. I didn't have the energy to do so at the time.
    So, my choice/response was that accepting the problem.
    (So there is no intention to criticize Apple in my post. Nor do I intend to criticize myself).

    • I guess I read the terms and conditions(?) that if a problem arises after battery replacement, Apple will take care of it for free for a certain period of time, but I don't remember it well. (I don't have the energy to search about it, so if you are interested, please do your own research).

    *
    My thoughts about other things
    On my iPad, I have no problems with text input or browsing.

    • This is probably because the virtual keyboard is in the lower third of the screen, rather than in the upper two-thirds of the screen where input is problematic.
    • Probably because it does not involve the drag operation.

    I haven't tried it, but using a mouse or Apple pencil might work around the forced cancellation of the drag operation problem. (This imagination of mine has no basis).

    *
    I hope people reading this thread don't take my report too serious, as I was able to work around some of the drag operation issues with my personal primitive poor method = repeatedly dragging and dropping, moving files little by little…………

    *
    And I hope people don't give up as easily as I did on solving the problem after the battery replacement, and do what you can, as @supadom is doing on first post of this thread.

    *
    (EDITED)
    I forgot to write about a certain problem with my iPad after battery replacement. Long tap/tap-and-hold operation is often forced to cancel. This causes a menu(?) to fail to appear, which is troublesome.

  • Several years ago a family member's iPad Air 1 stopped charging. We bought a newer model, and I sent the non-charging iPad to a third-party for repair. It wasn't expensive, but the button has never worked right since then.

    A few years later my iPhone needed a new battery. This time I sent it to Apple. I paid a little more, but everything went smoothly, and I had no anxiety about the outcome.

  • @supadom said:
    My feeling is that they gave the job to an apprentice who broke the screen while taking it off and they replaced it with an aftermarket screen. What really gets me is that they didn’t even clean the excess glue to conceal the shit job.

    Probably.

    My first day of apple repair I did 14 phones and 3 iPads with no experience. I was allocated 40 minutes max for a battery or screen replacement. I think about 3 ended up with all the screws in the right place.

    I learned not to keep Apple products past 3 years.

  • edited December 2023

    @robosardine said:
    I got my local mobile/tech guy to change the battery on an Air2- which is a bit tricky with the laminated screen etc. Done a great job. Battery life is great still, no evidence of entry. As good as new.

    I once had a scratched Air2 that was repaired in a generic repair shop. After this I had a new screen, but also battery loading problems. Also the cover has a magnet inside to shut off the Ipad when you close the cover, that was not working anymore too.

    They tried to repair the Ipad but with no good result. In the end they changed the Ipad for a new one at the official Apple shop, they had a connection over there. I had to pay a bit extra above the repair cost for this, but they took some cost too.

    The moral of the story for me is not to bother about scratches, and never do a repair again at such a shop. The Air2 is somewhere in a drawer, too slow, and the battery doesn't hold the charge anymore.

  • @SkillipEvolver said:

    @supadom said:

    @michael_m said:
    Do you have any recourse to complain about the service or demand compensation? That’s such a shitty job, and they shouldn’t get away with leaving it like that.

    Timpson is a nationwide company with some heritage in the uk so I hope I get at least something. These things are hard to prove though. I doubt they’ll buy me a new iPad and swapping this screen for another aftermarket one isn’t going to change anything. I’m not feeling positive.

    I fully agree with this. They are recognised, and not short of pocket.

    This I understand is a delicate matter…

    I know this because I had similar issues taking mine to a phone shop.
    Tim-sons… are they known for taking screens apart though? I didn’t know they did that..

    Completely understand you wanting to save money…

    I don’t care how many ppl casually bleet ‘oh just take it to Apple for best chances’…
    -it is invariably over-priced. I think the only thing we could say to counter that would be to say that at least if you DO let Apple handle it, they’ve got deep enough pockets to cover it if they f up.

    To be honest… I think everyone should take utmost care with high value items.—or any item actually!

    everybody knows these are not cheap.

    My iPad Pro 12.9 came back with 5 deep scratches on the paperlike matte covering.
    Those are worth £30
    But after the pad being away for over 2monthd (poor comms on their part) I was just relieved to have it back (main problem was ‘not charging, not accepting usb-c devices’)

    -at the time, I didn’t pipe up about it, well, I did a little bit, but was trying to keep a civil relationship with them.

    —besides all that, they’d replaced the usb charging IC ( grabbed from an old MacBook mobo) - a questionable decision IMO anyway.. so.. they did get it charging… (great), but still no usb support.

    Got it home, plugged usb-c Apple charger in, only charges one way up! Again, pretty suspect. 🤨🧐

    My guys are honouring their 1yr guarantee, which at £185, I am certainly glad for..

    Still waiting on them getting a brand new usb-c part in stock to finish the job.
    I sincerely hope you get some recourse on yours mate.

    -I can only imagine the state of my screen had I not had a matte protector on it.
    —even with that, I’m gonna have to buy another for £30…

    I basically believe this RightToRepair initiative they’re FINALLY putting in place will be a good thing.
    For gods sake Apple let go of the reigns a bit.

    You’re billionaires.

    Right to repair would be absolutely amazing but I can see there being a lot of lobbying from the industry although it used to be the case in the past I see no reason why shouldn’t be the case again. Apart from perhaps waterproofing or how slim the device is.

    Timpson has a 1 year warranty but this is not about the battery but the issues that resulted from inadequate job being done. I don’t know how this is handled so watch this space.

    TBH I was more than ready to spend more than the £100 but Apple did not present me with that option and Timpson with their warranty seemed like a safe bet, at that time.

  • @robosardine said:
    I got my local mobile/tech guy to change the battery on an Air2- which is a bit tricky with the laminated screen etc. Done a great job. Battery life is great still, no evidence of entry. As good as new.

    Yeah, I feel that perhaps smaller company, or even a one man band type business would have been better in a way although it’s hard to say. The repair is definitely quite hard and FixIt has it as ‘hard’ which is why I haven’t attempted it myself.

  • @BroCoast said:

    @supadom said:
    My feeling is that they gave the job to an apprentice who broke the screen while taking it off and they replaced it with an aftermarket screen. What really gets me is that they didn’t even clean the excess glue to conceal the shit job.

    Probably.

    My first day of apple repair I did 14 phones and 3 iPads with no experience. I was allocated 40 minutes max for a battery or screen replacement. I think about 3 ended up with all the screws in the right place.

    I learned not to keep Apple products past 3 years.

    That’s precisely the problem. The time limit. An experienced technician would probably do an iPad in 1hr, perhaps 50mins. I guess it depends which model too.

    Now that I’ve done it 4 or 5 times I can do an iPhone 6s battery replacement in about 30-40 mins but one of the replacement has gone wrong and I ended up delaminating the screen and only kept he device for spares.

    The iPad job looks much harder for some reason.

  • @BroCoast said:

    @supadom said:

    I learned not to keep Apple products past 3 years.

    I completely agree. In fact that was my tactic until they snatched the headphone jack. Since that I have my pro 11” 3rd gen sitting permanently in my music rig and I had pro 10.5 for around and out of the house duties with headphone jack et al. Until Timpsons that is. Still no word from them btw. They’re trying to wait me out, bastards.

  • So in February I sent the iPad back to Timpson’s and they sent it back to me all ‘working’:
    about 3hrs battery life and discharging to 50% from fully charged if left in sleep mode overnight with all apps killed.

    2 months later aka now, the screen delaminated slightly on one side and started having dead patches here and there. Bebot (my test app) is literally unplayable. The sound interrupts in several places when I swipe. Same thing when drawing in procreate.

    So after 6 months odyssey I have a pretty much unusable device. I got now refunded the original £100 but with the hindsight I should have sold it cheap and gotten the 9th gen for a little extra.

    The moral of the story: drive the original battery to death because an Apple battery even at 80% is waaaay better than regular replacements. The same seems to go for screens although there’s probably some good brands out there. Or…..simply sell it on as soon as the battery starts showing obvious signs of degradation.

    Off to hunt for a second hand 9th gen.

  • So would I recommend Timpson’s services? Absolutely not.
    They use cheap components, inexperience staff and ride on the pretence of good customer service but all considered, even if it works out at first, you’ll get screwed eventually.

  • edited April 23

    Sorry you've had a bad experience.

    I've just had my iPad Pro 2017 replaced using Apple's own battery replacement service (£129), as my battery was at 64% with 1200 cycles. Also had dodgy charging port, home button and power buttons were also on the way out. Bright spot on screen.

    Replacement unit looks/feels like mostly new parts - buttons feel new, screen looks new. Only thing is a few marks on the rear panel but who cares about that - I knew that some parts would be recycled from stripped down units.

    In-store staff were great, and the switchover was seamless. The replacement unit was shipped to the store in a sturdy well packaged box and I got the feeling throughout that care had been taken.

    Two weeks in and it's working perfectly and I could not be more pleased. All those faults were taken care of in a single replacement and it's like being on a new unit. The 3 month warranty should catch any immediate issues.

  • @craftycurate oh wow, it’s already gone to £129?!! When I last checked it was £99 if the battery was below 80%.

    Mine was 81% and wouldn’t go down for ages. Also third party battery check software gave me much lower readings. That made me panic and I went on to get it replaced. Replacing it by Apple when it’s over 80% isn’t financially viable.

    Well, I think I’ve learned my lesson now ;)

  • @supadom said:
    @craftycurate oh wow, it’s already gone to £129?!! When I last checked it was £99 if the battery was below 80%.

    Mine was 81% and wouldn’t go down for ages. Also third party battery check software gave me much lower readings. That made me panic and I went on to get it replaced. Replacing it by Apple when it’s over 80% isn’t financially viable.

    Well, I think I’ve learned my lesson now ;)

    Yeah I think the price increase is fairly recent. Still feels like great value though, esp for an iPad which had been heavily used daily for 7 years like mine was.

  • @craftycurate said:

    @supadom said:
    @craftycurate oh wow, it’s already gone to £129?!! When I last checked it was £99 if the battery was below 80%.

    Mine was 81% and wouldn’t go down for ages. Also third party battery check software gave me much lower readings. That made me panic and I went on to get it replaced. Replacing it by Apple when it’s over 80% isn’t financially viable.

    Well, I think I’ve learned my lesson now ;)

    Yeah I think the price increase is fairly recent. Still feels like great value though, esp for an iPad which had been heavily used daily for 7 years like mine was.

    Yes, it is a great value providing the percentage is below the required threshold. Mine wasn’t.

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