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Arturia KeyStep midi keyboard pitch bend problem

RainyDayOnMarsRainyDayOnMars
edited August 2021 in Support and Feedback

Hello everyone.
I bought Arturia KeyStep midi keyboard and realized that its pitch bend wheel/touch screen doesn’t work although mod wheel/touch screen works quite good. Should I return the product or this is a software problem can be solved?
I watched some videos on YouTube and saw that its pitch bend wheel/touch screen works very well on Ipad.
Can you please enlighten me?

Comments

  • NoiseFlooredNoiseFloored

    Hi @RainyDayOnMars. How have you tested the pitch bend touchstrip so far? Did you a use soft synth and it didn't react? Have you tried using a MIDI monitor to see if it registers any activity?

  • branisbranis

    I have a KeyStep 37 and the pitch bender works fine. Could it be a MIDI channel issue? In Arturia's desktop software MIDI Control Center there is an option to set a MIDI channel for the pitch bender. Can you check if it's set to a specific MIDI channel instead of "user"?

  • RainyDayOnMarsRainyDayOnMars

    Thanks @NoiseFloored and @branis . After your replies I installed a midi monitor app and saw that pitch bender couldn’t give a signal although other keys and modulation work without any problem.
    I also checked if there is a signal comes from pitch bender after I had installed midi control center in PC. The answer was unfortunately no.
    I will return the product to Amazon and I hope it won’t be any trouble.

  • NoiseFlooredNoiseFloored

    @RainyDayOnMars glad you were able to make sure the problem lies in the controller itself. I hope everything goes right with the return!

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