Lurssen Mastering Console broken for last FOUR months: Don't Buy
Hi all. Sorry for using the forum for a personal rant, but @ikmultimedia @IK_Multimedia closed the thread I started on this issue over at their forum. As some of you know, I've been a supporter of IK products here, and I've had good things to say about the Lurssen Mastering Console for iOS.
That changed four months ago, after the release of iOS 10.0.2, when the app no longer saved the settings from the previous session (a bug that was confirmed by IK on my support ticket). This may not seem like a big deal for a preset loaded app, but it does allow for a fair amount tweaking, which disappears after closing the app, rendering the app essentially useless. I've gone through all the support ticket protocols and addressed it on their forum in respectful language. What I was hoping for was a fix within a reasonable time frame and some sort of response resembling "so sorry, we're doing everything humanly possible to resolve your issue". I bumped my support ticket and IK forum thread each time a month passed without a fix for an app for which I laid out $99. The fourth month passed the other day, and I bumped my support ticket and forum thread again. Support replied with, "we have no updates at this time", and IK closed my thread. If someone from IK reassured me that my problem was important, I would have at least felt better about having a $100 icon in my iPad's music creation folder. I'm also reasonably sure I would not have felt it necessary to change my review in the AppStore or post here.
To make myself feel better, I've selfishly ranted here, for which I apologize. I'm also pasting my latest AppStore review of Lurssen Mastering Console for good measure. If you were on the fence about this one, you're missing nothing right now.
"I bought it when it first came out, loved it, mastered my last album with it, and then it failed to save my work from the previous session. I filed a support ticket, made them a video of the issue; IK acknowledged the issue and said the problem would be addressed in an update. That all began FOUR months ago. An app for which I paid $108.36 should have a high level of priority from a company whose slogan is "musicians first". I'll consider changing my review if this issue ever gets resolved. If anyone from IK cares, my support ticket # is 148338."